No, you must always call the after hours GP clinic first. You will then speak to a triage specialist. This is a doctor's assistant or medical student who is specifically trained in using a series of questions to determine how urgently you require assistance.

What if your symptoms are not urgent?
In this case, we will refer you to your own GP, or we will provide you with advice on what you can do yourself to reduce your symptoms.

What if it is an emergency?
If you do require urgent care, we will make an appointment for you to come to the after hours GP clinic.

What happens if I go to the after hours GP clinic without calling first?
You will still be urged to call us. When you call, you will speak to a triage specialist. This is a doctor's assistant or medical student who is specifically trained in using a series of questions to determine how urgently you require assistance.

You should call us when your own GP is unavailable, such as during the evening, night and weekend, and on public holidays.

You should only call in urgent cases requiring immediate medical care.

By urgent, we mean:

These are cases for which you should call the after hours GP clinic.

If you are unsure, then first take a look at the thuisarts.nl. This is useful if you don't need immediate care, but would like good advice or want to know what might be going on.

If you are still uncertain after doing so, then call the after hours GP clinic first to discuss it with them.

If your child has a fever, you can first consult this booklet (in Dutch). It contains information and tips on what to do. If your child does need emergency care, you can contact the after hours GP clinic by phone.

When you call the after hours GP clinic, you will speak to one of our staff members, the triage specialist. The triage specialist will use a series of questions to determine the degree of urgency of your symptoms.

It will sometimes turn out that you don’t need to come in, and you will receive advice over the phone instead.

If your symptoms can’t wait until the next day that your GP is available, then you will be given an appointment at the after hours GP clinic.

We do our best to schedule appointments effectively in order to avoid long waits at the after hours GP clinic.

If the telephone consultation reveals that you need to come to the after hours GP clinic, you will be given an appointment time. Once you arrive, please report to the front desk first so we know you are there. You can then go to the waiting room.

We work according to the principle of urgency, based on who is in most urgent need of emergency care. We do not work on a ‘first come, first served’ basis. It is possible that patients who come in later may be seen ahead of you because their symptoms require more urgent treatment. You may therefore have to wait longer than expected.

The appointment time we give you is an estimate, rather than an exact time.

Yes, this can sometimes be the case. We work according to the principle of urgency, based on who is in most urgent need of emergency care. We do not work on a ‘first come, first served’ basis.

Once you arrive, please report to the front desk first so we know you are there. You can then go to the waiting room.

It is possible that patients who come in later may be seen ahead of you because their symptoms require more urgent treatment. You may therefore have to wait longer than expected.
If an appointment with another patient takes longer than expected, you will also have to wait longer.

The appointment time we give you is an estimate, rather than an exact time.

Yes, because by filling in the questionnaire, you will receive immediate advice about your symptoms, and you will be able to see whether or not you need to contact the GP.

If you are unsure, then first take a look at the thuisarts.nl website. This is useful if you don't need immediate care, but would like good advice or want to know what might be going on.

If you are still uncertain after doing so, then call the after hours GP clinic first to discuss it with them.

If your child has a fever, you can first consult this booklet (in Dutch). It contains information and tips on what to do.
If your child needs urgent care, you should call the after hours GP clinic.

The after hours GP clinic is there to treat symptoms that can’t wait until the next day that your GP is available.

These are cases for which you should call the after hours GP clinic.

When you call the after hours GP clinic, you will speak to the triage specialist. This is a doctor's assistant or medical student who is specifically trained in using a series of questions to determine how urgently you require assistance.

It will sometimes turn out that you don’t need to come in, and you will receive advice over the phone instead.

If your symptoms can’t wait until the next day that your GP is available, then you will be given an appointment at the after hours GP clinic.
 We do our best to schedule appointments effectively in order to avoid long waits at the after hours GP clinic.

If many people call the after hours GP clinic at the same time, the waiting time will be longer. You can help by entering your BSN right away. When it’s your turn, we’ll already have all of your information to hand.
In any case, you should make sure to have a few important details ready (either yours, or those of the person on whose behalf you are calling):

- Citizen service number (BSN)
- Name, address and place of residence
- Name of your own family GP
- Health insurance number
- Details of any medication you take

No, you must always call first to make an appointment. The after hours GP clinic is only intended for symptoms requiring urgent treatment.
It is only open during the evening, night and weekend, and on public holidays.

If your symptoms are not urgent, then you can contact your own GP the next day that they are available.

Always call first before you come to the clinic. Only call if you urgently need immediate medical care!

See your own GP for reasons such as the following:
- symptoms that you have already been experiencing for some time
- symptoms that are bothersome at the moment
- you have a skin complaint and want to know what it is.

You can't go to the after hours GP clinic because you don’t have time to visit your own GP during the day.

No. When you call the after hours GP clinic, you will speak to the triage specialist. This is a doctor's assistant or medical student who is specifically trained in using a series of questions to determine how urgently you require assistance.
We record every telephone call so that a GP can review it afterwards.

On the thuisarts.nl website, there is a lot of information about and possible explanations for a wide variety of disease symptoms. The texts on this website have been written by GPs, so they have been checked and are reliable. This is useful if you don't need immediate care, but would like good advice.

No. If you need to see a doctor, you must contact your own GP to make an appointment.

The after hours GP clinic is only intended for emergencies, such as symptoms that cannot wait until the next day that your GP is available.

Yes, if there are symptoms that cannot wait until the next day that your GP is available. In that case, you can call one of our after hours GP clinics.

When you call the after hours GP clinic, you will speak to the triage specialist. This is a doctor's assistant or medical student who is specifically trained in using a series of questions to determine how urgently you require assistance.

Triage involves assessing a request for help to determine how urgent it is, and what follow-up care is needed. We use the Dutch Triage Standard (NTS). It is the same standard that emergency room nurses and dispatchers at ambulance dispatch centres also use. 

Under the NTS, triage is focused on deciding within a few minutes, and on the basis of limited data, how soon a patient should be seen by a health care provider. The NTS is a guideline that supports the professional in making this assessment.

At the after hours GP clinic, we work with a system that we use to determine how urgent your symptoms are. Once you arrive, please report to the front desk first so we know you are there. You can then go to the waiting room.

It is possible that patients who come in later may be seen ahead of you because their symptoms require more urgent treatment. You may therefore have to wait longer than expected.
If an appointment with another patient takes longer than expected, you will also have to wait longer.

The appointment time we give you is an estimate, rather than an exact time.

If the telephone consultation reveals that you need to come to the after hours GP clinic, you will be given an appointment time. Once you arrive, please report to the front desk first so we know you are there. You can then go to the waiting room.

We work according to the principle of urgency, based on who is in most urgent need of emergency care. We do not work on a ‘first come, first served’ basis.
It is possible that patients who come in later may be seen ahead of you because their symptoms require more urgent treatment. You may therefore have to wait longer than expected.
If an appointment with another patient takes longer than expected, you will also have to wait longer.

The appointment time we give you is an estimate, rather than an exact time.

We want to ensure that everyone has a safe and comfortable experience at the HAP. You can find out how we can do that together by reading How we treat each other at the after hours GP clinic.

If you are not satisfied with our care or service, you can let us know by means of this online form (Dutch). We will forward your complaint to an independent complaints officer.

You can use the car park at the adjacent hospital.
Please note: there is a fee for parking at all after hours GP clinics.

If you enter your BSN, we can access your information right away.
This enables us to help you faster.

We record calls so we can hear how your contact with us went if something didn’t go well. We will then listen back to the recorded conversation.

You can request your medical records by completing the request form and emailing it to fg@haprijnmond.nl.

You can also send the form by post to:
Huisartsenposten Rijnmond
Fascinatio Boulevard 276
3065 WB Rotterdam

Medical data request form (Dutch)

In order to give you the right health care, we need your personal and medical data. We store the data in accordance with the legal regulations.
We comply with the General Data Protection Regulation (AVG) and treat your data confidentially. You can find out more about our privacy rules here.

Yes, your own GP (working in the Rotterdam-Rijnmond region) will receive a report from us about your contact with the after hours GP clinic.

Yes. In order to be able to give you the right health care, we have access to your medical records. We comply with the General Data Protection Regulation (AVG) and treat your data confidentially. You can find out more about our privacy rules here.

Look for a GP in your area. You can arrange this through your health insurance company, or by registering with the International Health Centre Rotterdam, www.ihcr.nl (Dutch).

If you are staying in the region for less than three months and require a GP, then you can use this website (Dutch) to find a health care provider in your area.

Yes, if there are symptoms that cannot wait until the next day that your GP is available. In that case, you can call one of our after hours GP clinics.

No, you need to contact the out-of-hours pharmacy for this. The out-of-hours pharmacies are as follows:

Please note: the pharmacy may charge extra for this repeat medication. You will be provided with a limited amount of medication: just enough until you can visit your own GP or pharmacy again.

Please note: this does not apply to all medication. You cannot get repeat medication with a ‘yellow sticker’ (such as Oxazepam) through the out-of-hours pharmacy. The out-of-hours pharmacy will refer you to your own GP for this.

You can never obtain this kind of repeat medication through the after hours GP clinic.

No. You must call a health care provider in the area where you are currently. This health care provider will be able to help you if you need emergency care.

No. You must call a health care provider in the area abroad where you are currently. This health care provider will be able to help you if you need emergency care.
You can check with your health insurance company to see what options you have.

No, for this purpose you must contact the out-of-hours pharmacy in the area abroad where you are currently.

Please note: the pharmacy may charge extra for this repeat medication. You will be provided with a limited amount of medication: just enough until you can visit your own GP or pharmacy again.

Please note: this does not apply to all medication. You cannot get repeat medication with a ‘yellow sticker’ (such as Oxazepam) through the out-of-hours pharmacy. The out-of-hours pharmacy will refer you to your own GP for this.

You can never obtain this kind of repeat medication through the after hours GP clinic.

No, that’s not necessary. You should request repeat medication from your own GP or pharmacy.
If you need repeat medication urgently (!), you can contact the out-of-hours pharmacy in your area directly for this.

Please note: the pharmacy may charge extra for this repeat medication. You will be provided with a limited amount of medication: just enough until you can visit your own GP or pharmacy again.

Please note: this does not apply to all medication. You cannot get repeat medication with a ‘yellow sticker’ (such as Oxazepam) through the out-of-hours pharmacy. The out-of-hours pharmacy will refer you to your own GP for this.

You can never obtain this kind of repeat medication through the after hours GP clinic.

You can collect your prescription medication from the out-of-hours pharmacy.
This pharmacy is open during the evening, night and weekends.
There is an out-of-hours pharmacy close to all Huisartsenposten Rijnmond after hours GP clinics.

The out-of-hours pharmacies are as follows:

If you are insured, the health insurance company will reimburse you for your visit to the after hours GP clinic. This is covered by basic insurance.

If you have received an invoice despite this, then it means that we do not know your health insurance details. In this case, you can submit the invoice to your health insurance yourself.

If you have a question about an invoice, please contact the Centraal Bureau, Afdeling Debiteuren. They are available by phone from Monday to Thursday on 010 20 60 302. Alternatively, you can send an e-mail to debiteuren@haprijnmond.nl.

Do you need proof of your consultation in order to claim your costs from the health insurance company? If so, please send an e-mail to waarneemberichten@haprijnmond.nl with your personal information, and the date and location of your visit.

The rates are as follows:

Do you have a question about an invoice?
Please contact the Centraal Bureau, Accounts Receivable Department. They are available by phone from Monday to Thursday on 010 20 60 302. Alternatively, you can send an e-mail to debiteuren@haprijnmond.nl.

When you call the after hours GP clinic, that also counts as a consultation. A telephone consultation (call) costs 35 euros.

Emergency GP care is covered under the basic package in your health insurance. If we do not know your health insurance details, then you will receive an invoice from us. In this case, you can submit the invoice to your health insurance yourself.

Do you have a question about an invoice?
Please contact the Centraal Bureau, Accounts Receivable Department. They are available by phone from Monday to Thursday on 010 20 60 302. Alternatively, you can send an e-mail to debiteuren@haprijnmond.nl.

Emergency GP care is covered under the basic package in your health insurance. If we do not know your health insurance details, then you will receive an invoice from us. In this case, you can submit the invoice to your health insurance yourself.

Do you have a question about an invoice?
Please contact the Centraal Bureau, Accounts Receivable Department. They are available by phone from Monday to Thursday on 010 20 60 302. Alternatively, you can send an e-mail to debiteuren@haprijnmond.nl.

Even if you do not have insurance, you can still come to the after hours GP clinic.
You will then have to pay the cost yourself.

The cost depends on the type of contact you have had with the after hours GP clinic. A telephone consultation (call), a consultation (appointment) at the after hours GP clinic and a house visit from the GP all have different rates.

Do you have a question about an invoice?
Please contact the Centraal Bureau, Accounts Receivable Department. They are available by phone from Monday to Thursday on 010 20 60 302. Alternatively, you can send an e-mail to debiteuren@haprijnmond.nl.