Privacy
This privacy statement applies to anyone who visits the Huisartsenposten Rijnmond website and/or contacts Huisartsenposten Rijnmond for emergency care.
Huisartsenposten Rijnmond, located at Fascinatio Boulevard 276, 3065 WB Rotterdam, is responsible for the processing of personal data as described in this privacy statement.
Contact details
Data Protection Officer
Fascinatio Boulevard 276
3065 WB Rotterdam
+31 10 20 60 300
The Data Protection Officer for Huisartsenposten Rijnmond can be contacted by e-mail at fg@haprijnmond.nl
Personal data that we process
Huisartsenposten Rijnmond processes your personal data because you use our services as a provider of GP emergency care. We do not process more data than necessary. All Huisartsenposten Rijnmond employees are bound by a duty of confidentiality. They handle your data with extreme care. We process the personal data that you provide in accordance with the requirements of the General Data Protection Regulation (AVG).
The personal data that we process includes the following:
- First and last name
- Gender
- Date of birth
- Address details
- Phone number
- Other personal data that you actively provide in written correspondence and/or via telephone
Special and/or sensitive personal data that we process
Huisartsenposten Rijnmond processes the following special and/or sensitive personal data concerning you:
- Health
- Citizen service number (BSN)
Huisartsenposten Rijnmond processes your personal data for the following purposes:
- Providing emergency care
- Handling your billing with the health insurance company
- To support scientific research and quality improvement.
If you object to the use of your data to support scientific research and quality improvement, you can indicate this by sending an e-mail to fg@haprijnmond.nl
Automated decision-making
Huisartsenposten Rijnmond does not make decisions based on automated processing about matters that could significantly affect individuals. This concerns decisions made by computer programmes or systems, without the intervention of a human being (for example, an employee of Huisartsenposten Rijnmond).
How long do we keep personal data
Huisartsenposten Rijnmond stores personal data no longer than is strictly necessary for achieving the purposes for which we collect the data. We adhere to the following retention periods for the following categories of personal data:
| Category | Retention period | Reason |
|---|---|---|
| Medical record | 20 years | legal requirement |
| Recordings of telephone calls | 2 years | quality purposes |
| Calamities | 2 years | quality purposes |
| Complaints | 2 years | quality purposes |
Sharing personal data with third parties
Huisartsenposten Rijnmond shares personal data with third parties if this is necessary to perform the agreement, and to comply with any legal obligation. In order to ensure the same level of data security and confidentiality, we conclude a processor agreement with companies that process the data on our behalf. Huisartsenposten Rijnmond remains responsible for this processing and engages the following third parties:
| Processor | Data | Purpose |
|---|---|---|
| Topicus HAP | Medical information, name and address information, insurance information | Registration of the contact for their medical record, feedback to their own GP, and billing purposes |
| VCare | Phone calls | Regulation of telephone calls for quality purposes |
| Zenya | Medical data | Recording of symptoms and emergencies |
| Exact online | Invoicing data | Accounts receivable |
| Stichting ION | Current GP patient | Registration of their medical record and feedback to their own GP |
Huisartsenposten Rijnmond also provides your personal data to other third parties, but we only do so with your explicit permission.
Viewing, modifying or deleting data
You have the right to view, modify or delete your personal data to the extent possible within the law. In addition, you have the right to withdraw any consent you have given to data processing, or to object to the processing of your personal data by Huisartsenposten Rijnmond. You also have the right to data portability. This means that you can submit a request for us to send your personal data that we have in our possession in the form of a computer file to you or another organisation named by you.
You can use this application form (Dutch) to ask to view, modify or delete your data. You must send the completed application Form and a copy of your identification to fg@haprijnmond.nl.
We ask you to provide a copy of your proof of identity to ensure that you are the person making the request to view your data. We do not keep this copy, and we destroy the copy after we have used it to check your identity. To protect your own privacy, you can black out your passport photo, the MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy. More information about making and sending identity documents securely is available through the central government website.
You can request the transfer of your personal data, withdraw your consent, or object to the processing of your personal data by sending an e-mail to fg@haprijnmond.nl.
We will respond to your request as quickly as possible, and within four weeks.
Huisartsenposten Rijnmond would also like to inform you that you have the option of submitting a complaint to the national regulator, the Dutch Data Protection Authority. You can do so through the following link: Dutch Data Protection Authority
Modifications to our privacy statement
We reserve the right to modify this privacy statement. We will publish any changes on this website
Cookies
Huisartsenposten Rijnmond uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Huisartsenposten Rijnmond uses cookies with a purely technical functionality (for the CMS). These cookies ensure that the website works properly and that your preferences are retained, for example. These cookies are also used to optimise the website and enable it to work properly.
We also place third-party cookies that track your browsing behaviour so that we can customise the layout of the website according to visitor behaviour. When you first visited our website, we informed you about these cookies and asked for your permission to place them.
You can opt out of cookies by adjusting your Internet browser’s settings to prevent it from storing cookies. You can also delete any previously stored information through your browser's settings. For an explanation, go to What are cookies?
The following is an overview of all other cookies that Huisartsenposten Rijnmond uses:
This cookie table is updated monthly.
Google Analytics
Cookies from the American company Google are placed through our website, as part of the Analytics service. We use this service to generate reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. We have no control over this.
YouTube
Our website uses YouTube to display videos. YouTube may place cookies on your computer when you view the embedded videos. We have no control over these third-party cookies. Visit the YouTube website for more information about these cookies and how you can manage them.